There Are No Towels? The Renter’s Lament

One of the most frustrating aspects of renting a vacation home online — perhaps second only to a rental not resembling its photos or description — is what is missing. When Chelle Neff and her husband, David Neff, traveled from their home in Austin, Tex., to Dallas to visit family over Christmas, they stayed in a one-bedroom loft they rented through Airbnb. On the first morning they were there, Ms. Neff stepped out of the shower and looked for a towel. “I was walking around dripping, looking around the bathroom,” said Ms. Neff, 41, the owner of a hair salon. But the only towel-like object she found was a small bath mat draped over the side of the tub. So she dried off with that. Read more here >>>

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